Acting as a data controller, BİLVA HEALTH TOURISM CORPORATE SERVICES (referred to as “BİLVA HEALTH TRAVEL”) attaches utmost importance to protecting the fundamental rights and freedoms of individuals, especially the privacy of private life, in the protection and processing of personal data. In this context, it pays attention to the protection and processing of personal data in accordance with the law in accordance with the European Union Data Protection Regulation (GDPR) and the Personal Data Protection Law No. is doing.

Our company does not evaluate the protection and processing of personal data only within the scope of complying with the legislation, but also puts the value it places on people at the basis of its approach.

This policy has been prepared to inform you by setting forth the principles adopted by the company on the processing and protection of personal data and taken into account at the point of implementation


Personal Data : Any information relating to a specific or identifiable natural person. An identified natural person directly or indirectly, in particular by reference to a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. is an identifiable person.

Relevant person: People whose personal data are processed (that we serve)

Explicit Consent: It is a freely given specific, conscious and clear indication that the person concerned has given consent to the processing of his/her personal data through a declaration or an explicit act of consent.

Data Controller: It is the legal person, public institution, institution or any other body that determines the purposes and methods for the processing of personal data, alone or together with others. (Company)

Data Processor: A legal person, public institution, institution or any other body that processes personal data on behalf of the data controller.

Processing: Collection, recording, editing, structuring, storage, adaptation or modification, acquisition, consultation, use, disclosure by transmission, dissemination or making available, harmonization or use of personal data or personal data sets, whether by automated means or not. is any operation or sequence of operations, such as defragmentation, restriction, deletion, or destruction.

Sensitive Personal Data: Data about the race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, disguise and dress, membership to associations, foundations or trade unions, health, sexual life, criminal convictions and security measures, and biometric data. and genetic data are special categories of personal data.

General Principles Regarding the Processing of Personal Data

In order to carry out our activities in compliance with the legislation, we process personal data in accordance with the following principles.

  • We process personal data in accordance with the law, honesty and transparently to the person concerned.
  • We process personal data as necessary, in accordance with the purpose of processing and in a way that is measured for this purpose.
  • Personal data in an accurate and up-to-date form; We operate for specific, explicit and legitimate purposes.
  • We do not retain personal data for longer than necessary for the purpose of our processing.
  • As a data controller, we perform our operations in accordance with the principle of accountability.

Personal Data We Process

The personal data we process as BİLVA HEALTH TRAVEL are as follows:

  • Identity Information (Name, Surname, TR Identity Number, gender, place and date of birth, image and video records, signature, nationality, passport, visa or other government-issued identification information)
  • Contact Information (phone number, e-mail address, address)
  • Visual Recordings (photo)
  • Transaction Security Information (IP / MAC addresses, website login and exit information)
  • Location Information
  • Financial Information
  • Marketing Information (cookies, habit/liking reports, statistical analysis/targeting/profiling)
  • If you are an employee, dealer or other type of business partner of a corporate account, employer information or other relevant information ( travel agency, health tourism intermediary, dealer, representative, hospital, doctor, clinic or meeting and transfer company, hotel, translator, guide, et)

Personal data may be collected in a variety of situations, including:

  • Hospital/Doctor/Clinic
  • Creating your appointment records
  • All analyzes and examinations
  • Laboratory and imaging services
  • Hotel activities
  • Room reservation
  • Hotel check-in and payment
  • Requests, complaints and/or disputes
  • Transfer
  • Vehicle reservation
  • Companion Interpreter / Guide
  • Contact information
  • Information about the service the customer will receive
  • Insurance
  • Id information
  • Adress infomation

Our Method of Collecting Personal Data and Purposes of Processing

In general, we can list the data processing purposes of BİLVA HEALTH TRAVEL as follow:

BİLVA HEALTH TRAVEL travel agency can collect personal data in the above-mentioned categories from parties such as potential customers, guests, employee candidates, employees, business partners, hotels, health institutions, transfer companies, insurance companies and suppliers.

Your collected personal data

  • Providing you with the products and services of BİLVA HEALTH TRAVEL travel agency, fulfilling our obligations to you, arranging records and documents, complying with information storage, reporting, informing, tax and other obligations stipulated by local and international legal regulations
  • To determine the availability of BİLVA HEALTH TRAVEL travel agency services.
  • To offer you special advertisements, campaigns, advantages and other benefits for sales and marketing activities to increase the quality of services and products.
  • To communicate with you for information processing requirements, its system structure, the necessity of information processing support services received, and to provide you with the necessary information regarding these services and products.
  • Organization of hotel reservations, transfer, health establishments, accompaniment, interpreter / guide according to the service to be received by the client.
  • Measurement of traffic for sales and marketing activities, control of what is collected during reservation or during your stay, statistical analysis, segmentation.
  • Measuring and increasing customer satisfaction, complaint management, receiving your opinions and suggestions about new services and products.
  • Performing your payment transactions
  • Comparative product and/or service offer, modelling, existing or new product studies and/or developments will be presented to you within the scope of the law and relevant legislation regulating the works written in the BİLVA HEALTH TRAVEL travel agency main contract, which is the subject of your disclosure of your personal data to Bilva Health travel agency. to be used in all kinds of products and services.
  • To comply with the information storage, reporting and information obligations stipulated by official institutions, to fulfill the requirements of the contracts and to fulfill the legal obligations of BİLVA HEALTH travel agency regarding the use of these services.
  • In line with the purpose of determining and implementing the commercial and business strategies of BİLVA HEALTH travel agency; Managing financial operations, communication, market research and social responsibility activities, purchasing operations (demand, offer, evaluation, contract), internal system and application management operations, legal operations carried out by BİLVA HEALTH travel agency.
  • It will be processed in accordance with the personal data processing conditions and purposes specified in Articles 5 and 6 of the Law No. 6698 for the purposes of examining, evaluating and responding to requests from official authorities or you.

Within the scope of requesting proposals from clinics, approving and communication activities; Depending on the service you will use, we process the name, surname, date of birth, country, e-mail address, phone number, address, user name, passport information, photo data you provide when creating an account.

Within the scope of your visit to our website; We process data about the

IP address and the start, end and subject of your use of the website, as well as identification data (for example, your login data when you log in to a secure area).

Within the scope of service delivery activity with mobile applications; We may collect information about you and your mobile device when you download data, use our mobile apps, or access one of our mobile-optimized websites. This may include location data if you publish it for our mobile app, for example. We use this information to provide you with location-based services, such as search results and other personalized content, if approved by you and your device. You can control or disable location services from the settings menu on most mobile devices.

Within the scope of finance and accounting activities; All payments made are processed by the PCI / DSS compliant (these are payment card industry security standards) payment processing service commissioned by us. All information collected by these third-party providers for the processing of your payments is not available to us unless you otherwise provide this information to us in connection with your use of the Websites or our products and services. BİLVA HEALTH TRAVEL does not see, store or save your payment information in any way.

Within the scope of personalizing your user visit and improving service quality; To the extent permitted by legislation, we may obtain additional information about you from third parties to support our account information and improve our service quality. To the extent permitted by law, this includes demographic and navigation data, credit control data and other information from credit institutions.

As BİLVA HEALTH TRAVEL, we use advertising, market research and web tracking systems to make your use of our website as pleasant as possible. This allows us to improve our website and tailor the content to your needs. BİLVA HEALTH TRAVEL and third-party businesses may use cookies, web beacons, and other similar technologies to help manage information collected through the sites, online advertising programs. This information may allow us and our third-party advertising services and other third-party businesses to track users' actions over time and online across different websites or platforms to measure statistics about their marketing efforts and deliver electronic advertisements that could be more. The goal is to improve the experience. Some third-party businesses may provide a mechanism to disable their technology.

Within the scope of marketing and market research activities; We process your contact information to deliver our general informational and advertising e-bulletins, in accordance with the consent you have given and by providing us with channels where you can revoke this consent at any time.

Legal Reasons for Our Processing of Personal Data are as follows;

The legal reasons for our personal data processing are as follows:

  • Where processing is necessary for the execution of a contract to which the data subject is a party or for taking steps at the request of the data subject before a contract is concluded
  • In case the processing activity is necessary in order to comply with a legal obligation to which the data controller BİLVA HEALTH TRAVEL is subject
  • Unless the interests or fundamental rights and freedoms of the data subject that require the protection of personal data outweigh the legitimate interests pursued by a data controller or a third party, the processing is necessary in line with the said interests.If there is no one of these legal reasons, we will carry out our personal data processing activities by obtaining the explicit consent of the person concerned.

The legal reason for processing the information you provide to our site within the scope of membership transactions in order to provide our services is based on the fact that the processing activity is necessary for the implementation of the contract and for taking steps at the request of the person concerned.

If you are a registered platform user or a website user, the legal reason for processing your collected information is our legitimate interest in understanding how users interact with this website and platform and improving how we promote our products and services.

Transfer of Personal Data

We transfer your personal data to third parties only when permitted and/or obligated by the legislation or based on your express consent.

Your personal data is used with our business partners, suppliers, lawyers, banks, financial institutions, with whom we have contractual relations, for the purpose of promotion, presentation, fulfillment of treatment, care, transportation, transfer, accommodation services, follow-up / execution of legal affairs, and execution of contract processes. It is shared with the aim of bringing the necessary security measures.

In addition, your personal data is shared with authorized public institutions and organizations when we need to fulfill our legal obligations in cases expressly stipulated in the laws.

Your rights

You have certain rights over your personal data as required by law, these rights are;

  • If your personal data is incomplete or incorrectly processed, you can request their correction. We will implement this correction without delay. We will also notify those to whom we transfer data of this correction.
  • You can request that we delete your personal data. We will carry out the deletion process without delay. We will also notify your request to the persons to whom we transfer data.
  • You can request that we restrict our personal data processing. In order to make this request, one of the following conditions must be met:
  • If you object to the accuracy of the personal data, for the period that allows BİLVA HEALTH TRAVEL to confirm the accuracy.
  • If you object to the deletion of your data when unlawful processing is carried out and request that its use be restricted instead
  • If you make legal claims when BİLVA HEALTH TRAVEL is no longer required to process personal data for the purposes of processing, if you need such data for the enforcement and defense of these claims

When there is a restriction, your personal data is processed only with your consent or when you make legal claims, for the enforcement or defense of these claims, for the protection of the rights of another person or for important reasons for the public interest. We will notify you before the restriction is lifted.

  • As BİLVA HEALTH TRAVEL, we will notify each recipient of your personal data to whom your personal data is transferred, if it does not require an impossible or disproportionate effort. You can also request information about these buyers.
  • You may request to receive the personal data you provide to us with your consent or for the purpose of performance of the contract in a structured, commonly used and machine-readable format and forward it to another data controller. You can request this transmission -if technically feasible- directly from BİLVA HEALTH TRAVEL.
  • You can object to the processing of your personal data at any time. If we have no legal reason, legal obligation or legitimate interest, we accept this objection. You can always object to the processing of your personal data for marketing purposes. After this objection, we will no longer process your personal data for marketing purposes.
  • You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal consequences for or similarly affects you. However, you do not have this right if the decision has one of the following features:
    • Necessary for the conclusion of a contract between us or for the performance of the contract
    • Giving permission within the framework of our law by securing your fundamental rights and freedoms and legitimate interests
    • Having your express consent

However, in any case, we will take appropriate measures to exercise your right to express your opinion and to oppose the decision, in particular the right to human intervention.

You can use our Application Form to exercise your rights.

Deletion of Personal Data

Your personal data will be deleted if one of the following conditions exists:

  • No longer need to process personal data in relation to the purposes of collection and processing
  • The data subject has withdrawn her consent for data processing and there is no other legal reason for the processing.
  • The person concerned objects to the processing and the data controller BİLVA HEALTH TRAVEL does not have an overriding legitimate interest in the processing.
  • Unlawful processing of personal data
  • Deletion of personal data is mandatory due to the legal obligation of the data controller BİLVA HEALTH TRAVEL
  • Processing of personal data in relation to the provision of information society services

Security of Personal Data

We take all necessary technical and administrative measures in order to prevent the unlawful processing of your personal data, prevent illegal access to your personal data, and ensure the preservation of personal data, and we inform our employees and all third parties and employees to whom we transfer data.

About the Policy

The policy enters into force with the date of publication, the date is indicated at the beginning of the policy. BİLVA HEALTH TRAVEL may make changes in the policy in case of a change in our business processes or updating the legislation.

The information in the policy may differ from person to person due to issues such as the products and services that people benefit from or their requests and consent.

We are with you during your treatment with A Class service quality.